I am writing to you at this time to express my sincere gratitude to the team at Custom Orthotics for their excellent work building a KAFO brace and the exceptional care they provided me and my dad. My dad was prescribed a KAFO brace a few weeks before Christmas, (My 84 year old dad had been in hospital since August ).
He needed this device to regain his ability to walk and to get out of the hospital, finally . The first vendor we contacted told us it would be 5 weeks and they didn’t take any time to talk to us, rather rushed in and out , When I followed up with a phone call, the focus of the conversation was on the cost of the device , not the patient!
We were very disappointed at the lack of patient and or family centered care. However when we called Dawn at Custom Orthotics, she arrived to the hospital in a day at the requested appointment time. She and her team came prepared to discuss the device , fit my dad for this ambulation aide and to listen to his/our needs .
Dawn also informed us we could apply to the March of Dimes for financial assistance, (she was the only one who provided us with this guidance). As well her office staff were well prepared to send the required documentation when we requested it, with a high level of professionalism. Most importantly , my dad was delivered a brace in less than one week!
They also helped with his shoes at no extra cost and identified that any follow up , if required was at no additional cost! This means he can see his family at home at Christmas and can learn to walk again, which seemed so very elusive, he was losing hope ! For us, this has helped him regain some quality of life and dignity again and hope for a more independent life again!
Thanks to Custom Orthotics for your excellent team work and exceptional skill base and coordination of patients and their families!
Dr. R Wainwright
I have both used and prescribed Orthotics with Dawn for at least 20 years. In my opinion she is a caring, capable,professional and provides first rate service to me and my patients.
Dan D. – Age 65 years young
10 years ago my feet, legs and back were reborn! That’s when I met Dawn at Custom Orthotics. It was painful to walk at work, due to unforgiving floors. And it was uncomfortable during recreation as well. Thanks to Dawn it’s a pleasure to walk, play, and work again. Many thanks to Custom Orthotics.
Thank you to Custom Orthotics. Dawn Turner and her team at Custom Orthotics have given me my life back. About twenty years ago I was referred to Dawn’s care to deal with problems associated with congenital foot issues. I couldn’t walk without pain and I was increasingly forgoing activities and travel. Painful arthritis was further limiting my outlook and enjoyment of Life.
In Dawn you find a rare combination of competence and compassion. She and her team have given me a new optimism about what the future now holds. This past summer I traveled on the trip of a lifetime to Italy. Walking long days, on uneven surfaces was now possible only because of the patiently crafted orthotics and foot ware she has continually provided. My activity level permits an active pain free retirement with more trips now possible.Without her, they would not be. Its clear that I value what she has brought to my life: however I admire her for her generosity and what she has brought to others. By donating her time and considerable skills she has enriched the lives of children here and in other counties. Changing peoples lives in such a positive manner is a truly amazing gift.
I am so very fortunate to have her skill and commitment to rely on. I look forward to many more years of her care.
I cant say enough great things about London Custom Orthotics. We have had 2 of our 3 boys fitted for cranial helmets. Our experience has been nothing but amazing. Dawn and her team worked very hard at giving us the best experience and results. We are very thankful for her team. We do and have recommended her for any custom orthotics needed.
From lifts, to orthotics, to braces, Custom Orthotics of London Inc. has been there every step of the way. Assisting me with modifications to sporting equipment, I have been able to stay in the game. Thanks so much Custom Orthotics of London Inc.
Jay & Aryn Hutchinson
Our daughter Grace was diagnosed with Brachycephaly at the age of 6 months and was referred to Dawn and her wonderful team at Custom Orthotics of London. Grace had great results from cranial helmet therapy, and 7 months later she has an adorable symmetrical head and is helmet free! The staff are wonderful and truly knowledgeable about the services that they provide. All of our questions or concerns were answered, leaving us with zero doubts about the process during Grace’s therapy. We are happy that we chose to complete this treatment, and hope that others seek out Dawn and her wonderful team if they find themselves in a similar situation with their child. Thank you Custom Orthotics of London!
I’m so thankful to Dawn and her team at Custom Orthotics! My son Nicholas had plagiocephaly due to lying in one spot for too long as a preemie with many health complications. We met with Dawn when Nicholas was a few months old and began helmet therapy at 6months to reshape his head. We had the option of choosing a pattern for his helmet or to have it custom painted by a local artist. Dawn saw Nicholas every few weeks over a period of 7 months and the therapy made a significant difference in the shape of his head, he now had a round head again! Dawn was excellent when it came to interacting with Nicholas and took the time to engage him at every appointment. I wasn’t sure how Nicholas would like the mould process but Dawn was fast and had toys on hand to keep Nicholas occupied. Barb was very pleasant to deal with and made every attempt to schedule us around our other numerous appointments. Thank you to the whole team at Custom Orthotics for making a significant impact on Nicholas’ young life!
Our son had Plagiocephaly ( Flat Head Syndrome ) and at the age of 8 months he received his helmet. His head shape changed dramatically over the course of his treatment. Seven months later he has completed his time with having to wear his helmet and we have no regrets. The staff at Custom Orthotics of London Inc. are very friendly and professional. We will miss visiting Dawn and her team every two weeks.