Privacy Policy

PRIVACY NOTICE
This privacy notice discloses the privacy practices for www.customorthoticsoflondon.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

– See what data we have about you, if any.
– Change/correct any data we have about you.
– Have us delete any data we have about you.
– Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 519-850-4721 or via email.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Last Updated: March 18, 2025

Consent and Communication

• Explicit Consent: By providing your phone number, you expressly consent to receive automated or manual SMS/MMS messages from [Company Name] for transactional, informational, or marketing purposes. Consent is not a condition of purchase.
• Scope: Consent applies only to SMS/MMS and is separate from email or other communication channels.
• Cross-Border Compliance: Messages may originate from Canadian or U.S. servers. Canadian recipients are protected under CASL/PIPEDA; U.S. recipients under TCPA/CTIA.

Data Collection and Use

• Information Collected: Phone numbers, opt-in/out records, message content, and interaction timestamps.
• Purpose: To deliver messages, manage preferences, and comply with legal obligations.
• Retention: Data is stored for 5 years post-opt-out or as required by law.

Opt-Out Mechanisms

• Immediate Unsubscribe: Reply STOP (English) or ARRET (French) to any message. Opt-out requests are processed within 10 business days.
• Assistance: Reply HELP (English) or AIDE (French) for support. Bilingual responses provided for Canadian recipients.

Disclosures

• Sender Identification: Messages include [Company Name], physical address, and contact details.
• Costs: “Standard message & data rates may apply.” Excludes emergency services.

Third-Party Data Sharing

• Restrictions: Phone numbers and consent records are never sold. Third-party vendors must adhere to equivalent privacy standards.

Security Measures

• Encryption: Data is encrypted in transit and at rest.
• Audits: Annual reviews ensure compliance with CASL, TCPA, and carrier guidelines.

Regulatory Compliance

• Canada: Follows CWTA requirements, including bilingual messaging, handset verification for subscriptions, and age-gating for restricted content.

U.S.: Adheres to CTIA’s 10DLC registration, TCPA’s 1:1 consent rule (effective Jan 2025), and blocks prohibited content.

Contact Us

For questions, data access requests, or complaints:

• Email: [email protected]
• Mail: Custom Orthotics of London Inc

                      240 Richmond St

                      London, On

                     N6B2H6